Had some good meals here in the past, but yesterday's was absolutely dreadful. Rock hard veg that tasted like they'd gone straight from the freezer to the microwave (for far too long), chewy chicken, watery gravey, items missing from the plate and very, very slow service. Complained, but no sign of the manager -- clearly they don' care too much for unsatisfied customers (customers who've been coming to this pub longer than they have, I might add -- not that we'd go back now). Also a lot of loud swearing coming from the kitchen throughout the whole meal. From now on we'll go to Weatherspoons instead -- sad to see The Head of Steam lower its standards so much. Avoid.